ITIL®4 Specialist: High Velocity IT
This course is designed to deepen participants’ understanding of the ITIL® framework, specifically within the High Velocity IT module. At the end of this course, participants will be equipped to apply for advanced roles in high-velocity environments, focusing on rapid delivery of IT services. To become certified, participants will need to take the ITIL® Specialist: High Velocity IT exam at the conclusion of the course.
ITIL®4 Strategist: Direct, Plan & Improve
This certification equips students with practical skills to establish and maintain a ‘learning and improving’ IT organization, aligned with a strong strategic direction. It emphasizes fostering a culture of continuous enhancement in processes and services. The course covers best practices for creating an environment where improvement is integral to the organization. Students learn to lead IT departments and projects that are adaptable and aligned with business objectives, ensuring effective strategic management.
ITIL®4 Specialist: Create, Deliver, and Support
This course is designed to deepen participants’ understanding of the ITIL4 framework, specifically within the Create, Deliver, and Support (CDS) module. At the end of this course, participants will be equipped to apply for advanced IT Service Management practitioner roles, including positions in service design and delivery management. To become certified, participants will need to take the ITIL4 CDS exam at the conclusion of the course.
ITIL®4 Foundation
ITIL4 Foundation course is designed to help students gain not just certification but a solid grounding in ITIL4 framework. At the end of this course, students will be qualified to apply for junior IT Service Management pratitioner roles, ranging from service desk agents to ITSM consultants. In order to get certified, students will need to take the ITIL4 foundation exam at the end of the course.
ITIL®4 Practitioner Monitoring and Event Management
The ITIL 4 Practitioner: Monitoring and Event Management Practice module is aimed at IT professionals focused on systematically monitoring services and responding to events. This course enables participants to apply ITIL 4 concepts strategically and operationally to maximize the value of this practice area.
ITIL®4 Practitioner Service Desk
The ITIL 4 Practitioner: Incident Management practice module is designed for IT professionals focused on reducing the impact of incidents and quickly restoring normal service operations. It enables individuals to apply and demonstrate their knowledge of ITIL 4 Incident Management concepts strategically and operationally, maximizing value from this practice area.