Business & Career Development

ITIL®4 Foundation

ITIL®4 Foundation

ITIL4 Foundation course is designed to help students gain not just certification but a solid grounding in ITIL4 framework.  At the end of this course, students will be qualified to apply for junior IT Service Management pratitioner roles, ranging from service desk agents to ITSM consultants.  In order to get certified, students will need to take the ITIL4 foundation exam at the end of the course.

ITIL4 Foundation


  • Business & Career Development


To be confirmed








1:00 am


4.5 (110 ratings)



Key Objectives

  • Master the ITIL 4 service value system to synchronise IT services with business needs.
  • Equip yourself with the knowledge to confidently sit for the ITIL 4 Foundation certification exam.
  • Comprehend how the four dimensions of service management work in concert to deliver value.
  • Understand the criticality of aligning IT frameworks with business objectives for mutual success.
  • Dive into pivotal ITIL 4 practices, including change control, incident management, and problem resolution.
  • Apply core ITIL principles to enhance overall service management processes.
  • Drive organizational improvement by implementing ITIL 4 strategies and tracking their performance.
  • The course includes

  • Lecture Sessions: 5 days (2.5 hours each)
  • Solving Problems: Breakout Rooms to collaborate and solve problems.
  • Exam preparation Q&A.
  • Group Discussions: Engaging dialogues to enhance collaboration skills.
  • This course include the EXAM FEE
  • Course Schedule

    Schedule UTC+001
    Monday5:30 PM - 7:30 PM
    Tuesday5:30 PM - 7:30 PM
    Wednesday5:30 PM - 7:30 PM
    Friday5:30 PM - 7:30 PM


    The course contains 5 days of classes.

    ITIL 4 Foundation PeopleCert Accreditation

    Day 1: Introduction 

    • Intro to IT Service Management and ITIL 4
    • Key concepts of service management
      • Stakeholder and service consumer roles
      • Service offerings
      • Creating value with services

    Day 2: Four Dimensions of Service Management & SVS

      • Organisation and People
      • Information and Technology
      • Partners and Suppliers
      • Value Stream and Processes
      • PESTLE analysis
    • Service Value System
      • Organisation and People
      • Information and Technology
      • Partners and Suppliers
      • Value Stream and Processes

    Day 3: Service Value Chain & Guiding Principles

    • Service Value Chain
      • Plan
      • Deliver & support
      • Improve
      • Engage
      • Design & transition
      • Obtain/build
    •  Guiding Principles
      • Focus on value
      • Start where you are
      • Progress iteratively with Feedback
      • Collaborate and Promote Visibility
      • Think and Work Holistically
      • Keep it Simple and Practical
      • Optimize and automate

    Day 4: ITIL 4 management practices Part 1

    • Recall the purpose of the following ITIL practices:
    • Key management practices part 1
      • Incident management
      • Service request management
      • Service desk
    • Key management practices part 2
      • Continual improvement
      • Problem management
    • Key management practices part 3
      • Change enablement
      • Service level management
      • Review and reflect

    Day 5: Q & A and Preparting for the Exam


    • Be prepared for vibrant intellectual discussion in IT Service Management (ITSM).
    • No programming experience required.
    • Open-minded IT professionals or individuals interested in ITSM.
    • Basic computer literacy and internet access.
    • Familiarity with IT terminology is helpful, but not required.
    • Desire to learn, collaborate, and improve IT service management skill.



    Samir Faraj

    4.5 (110 ratings)

    30 Courses • 525,181 students
    Highly skilled IT Service Management professional, more than 19 Years of experience in IT and extensive ITIL experience and a proven track record in implementing and managing IT services. Strong background in training and mentoring team members, with published ITIL courses on Udemy. ITIL4 Master and peopleCert accredited trainer.

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