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Dive into the transformative methodologies of steering, organizing, and enhancing organizational operations through the ITIL Service Value System (SVS). The ITIL Strategist: Direct, Plan, and Improve (DPI) course serves as a guiding light for professionals seeking to establish visionary strategies, synchronize objectives, and apply policies that lead to service-focused results, benefiting both service providers and their customers.
Delve into essential topics such as developing visions, aligning goals, mapping value streams, defining operating models, and applying measures/metrics. Understand governance, risk management, compliance, continuous improvement, communication strategies, and organizational change management techniques, along with performance measurement and reporting. With these capabilities, you will be equipped to create and implement robust IT and digital strategies that address digital challenges and drive organizational success.
This course is a stepping stone towards the ITIL Strategist: Direct, Plan, and Improve (DPI) certification exam, covering all seven objectives:
- Key Concepts of Direct, Plan, and Improve
- Controlling Scope
- Governance, Risk, and Compliance
- Continual Improvement
- Communication and Organizational Change Management Practices
- Measurement and Reporting
- Value Streams and Practices
Who this course is for:
- Professionals leading cultural transformations or organizational change initiatives
- Executives driving continuous improvement efforts
- Practitioners focused on strengthening governance, compliance, and risk management measures
- Individuals coordinating the integration of evolving IT and business strategies with established IT services
Course Overview:
Set out on a path to build a ‘learning and improving’ IT organization, equipped with a strong and effective strategic direction. This certification offers the key to gaining the practical skills required to guide your organization towards continuous learning and improvement.
Prerequisites:
Completion of the ITIL 4 Foundation certification is required as a prerequisite for this course.
