Business & Career Development

ITIL®4 Strategist: Direct, Plan & Improve

ITIL®4 Strategist: Direct, Plan & Improve

This certification equips students with practical skills to establish and maintain a 'learning and improving' IT organization, aligned with a strong strategic direction. It emphasizes fostering a culture of continuous enhancement in processes and services. The course covers best practices for creating an environment where improvement is integral to the organization. Students learn to lead IT departments and projects that are adaptable and aligned with business objectives, ensuring effective strategic management.

ITIL4 Direct Plan and Improve


  • Business & Career Development


To be confirmed








1:00 am


4.5 (110 ratings)



Key Objectives

  • Align governance, risk, and compliance (GRC) frameworks with IT service management to enhance strategic decision-making.
  • Promote an organizational culture that embraces proactive collaboration and ongoing service improvement.
  • Develop and manage organizational change strategies to support service transformation initiatives.
  • Utilize metrics and KPIs to evaluate service performance and drive continuous service enhancement.
  • Implement communication strategies that enhance cooperation among cross-functional teams and support organizational goals.
  • The course includes

  • Lecture Sessions: 10 days (3 hours each)
  • Solving Problems: Breakout Rooms to collaborate and solve problems.
  • Exam preparation Q&A.
  • Group Discussions: Engaging dialogues to enhance collaboration skills.
  • This course include the EXAM FEE
  • Course Schedule

    Schedule UTC+001
    Monday5:30 PM - 8:30 PM
    Tuesday5:30 PM - 8:30 PM
    Wednesday5:30 PM - 8:30 PM
    Friday5:30 PM - 8:30 PM


    Dive into the transformative methodologies of steering, organizing, and enhancing organizational operations through the ITIL Service Value System (SVS). The ITIL Strategist: Direct, Plan, and Improve (DPI) course serves as a guiding light for professionals seeking to establish visionary strategies, synchronize objectives, and apply policies that lead to service-focused results, benefiting both service providers and their customers.

    Delve into essential topics such as developing visions, aligning goals, mapping value streams, defining operating models, and applying measures/metrics. Understand governance, risk management, compliance, continuous improvement, communication strategies, and organizational change management techniques, along with performance measurement and reporting. With these capabilities, you will be equipped to create and implement robust IT and digital strategies that address digital challenges and drive organizational success.

    ITIL 4 Foundation PeopleCert Accreditation

    This course is a stepping stone towards the ITIL Strategist: Direct, Plan, and Improve (DPI) certification exam, covering all seven objectives:

    • Key Concepts of Direct, Plan, and Improve
    • Controlling Scope
    • Governance, Risk, and Compliance
    • Continual Improvement
    • Communication and Organizational Change Management Practices
    • Measurement and Reporting
    • Value Streams and Practices

    Who this course is for:

    • Professionals leading cultural transformations or organizational change initiatives
    • Executives driving continuous improvement efforts
    • Practitioners focused on strengthening governance, compliance, and risk management measures
    • Individuals coordinating the integration of evolving IT and business strategies with established IT services

    Course Overview:

    Set out on a path to build a ‘learning and improving’ IT organization, equipped with a strong and effective strategic direction. This certification offers the key to gaining the practical skills required to guide your organization towards continuous learning and improvement.


    Completion of the ITIL 4 Foundation certification is required as a prerequisite for this course.


    • ITIL®4 Foundation Certificate
    • Be prepared for vibrant intellectual discussion in IT Service Management (ITSM).
    • No programming experience required.
    • Open-minded IT professionals or individuals interested in ITSM.
    • Basic computer literacy and internet access.
    • Familiarity with IT terminology is helpful, but not required.
    • Desire to learn, collaborate, and improve IT service management skill.



    Samir Faraj

    4.5 (110 ratings)

    30 Courses • 525,181 students
    Highly skilled IT Service Management professional, more than 19 Years of experience in IT and extensive ITIL experience and a proven track record in implementing and managing IT services. Strong background in training and mentoring team members, with published ITIL courses on Udemy. ITIL4 Master and peopleCert accredited trainer.

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