Business & Career Development

ITIL®4 Specialist: Create, Deliver, and Support

ITIL®4 Specialist: Create, Deliver, and Support

This course is designed to deepen participants' understanding of the ITIL4 framework, specifically within the Create, Deliver, and Support (CDS) module. At the end of this course, participants will be equipped to apply for advanced IT Service Management practitioner roles, including positions in service design and delivery management. To become certified, participants will need to take the ITIL4 CDS exam at the conclusion of the course.

ITIL4 Create Deliver and Support


  • Business & Career Development


To be confirmed








1:00 am


4.5 (110 ratings)



Key Objectives

  • Improve ITSM practices using ITIL4 principles for operational excellence and effective asset management.
  • Foster teamwork and integrate new technologies to enhance agility and innovation in IT services.
  • Optimize workflows and align IT services with business strategies, incorporating user feedback.
  • Develop effective change strategies and promote knowledge sharing to minimize disruptions and boost team skills.
  • Apply systematic methods to boost efficiency and service quality, integrating Lean, Agile, and DevOps practices.
  • The course includes

  • Lecture Sessions: 10 days (3 hours each)
  • Solving Problems: Breakout Rooms to collaborate and solve problems.
  • Exam preparation Q&A.
  • Group Discussions: Engaging dialogues to enhance collaboration skills.
  • This course include the EXAM FEE
  • Course Schedule

    Schedule UTC+001
    Monday5:30 PM - 8:30 PM
    Tuesday5:30 PM - 8:30 PM
    Wednesday5:30 PM - 8:30 PM
    Friday5:30 PM - 8:30 PM


    Delve into the detailed exploration of the creation, delivery, and support of IT products and services throughout their entire lifecycle, concentrating on the four dimensions of service management. The ITIL Specialist: Create, Deliver, and Support (CDS) course provides tailored guidance on industry best practices for service creation and delivery. Core study topics cover value streams and activities, shift-left approaches, enhancing employee satisfaction, models for procurement and suppliers, ITSM toolsets, and effective problem resolution via swarming.

    ITIL 4 Foundation PeopleCert Accreditation

    This course is meticulously designed to prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering all three objectives:

    • Planning and building service value streams
    • Utilizing ITIL practices for service creation, delivery, and support
    • Managing work activities and suppliers

    Who Is This Course For?

    • Professionals responsible for creating, delivering, and supporting IT products and services.

    Course Overview

    The course provides a comprehensive perspective on the full scope of service delivery, tracing the path from concept to realization and from demand to value. It emphasizes the stages of design, build, testing, management, and support throughout the service lifecycle.


    • Participants are required to have an ITIL 4 Foundation certification before enrolling in this course.


    • ITIL®4 Foundation Certificate
    • Be prepared for vibrant intellectual discussion in IT Service Management (ITSM).
    • No programming experience required.
    • Open-minded IT professionals or individuals interested in ITSM.
    • Basic computer literacy and internet access.
    • Familiarity with IT terminology is helpful, but not required.
    • Desire to learn, collaborate, and improve IT service management skill.



    Samir Faraj

    4.5 (110 ratings)

    30 Courses • 525,181 students
    Highly skilled IT Service Management professional, more than 19 Years of experience in IT and extensive ITIL experience and a proven track record in implementing and managing IT services. Strong background in training and mentoring team members, with published ITIL courses on Udemy. ITIL4 Master and peopleCert accredited trainer.

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