Business & Career Development

ITIL®4 Practitioner Monitoring and Event Management

ITIL®4 Practitioner Monitoring and Event Management

The ITIL 4 Practitioner: Monitoring and Event Management Practice module is aimed at IT professionals focused on systematically monitoring services and responding to events. This course enables participants to apply ITIL 4 concepts strategically and operationally to maximize the value of this practice area.

ITIL4 Practitioner Monitoring and Event Management


  • Business & Career Development


To be confirmed








1:00 am


4.5 (110 ratings)



Key Objectives

  • Enhance early detection of potential IT service interruptions or degradation to improve service availability.
  • Proactively detect incidents and problems to better understand service health and optimize performance.
  • Increase availability and performance reporting efficiency to reduce outage costs and reactive incident management.
  • Enhance visibility and management of dependencies affecting service value stream performance.
  • Apply the ITIL Maturity Model to measure, assess, and improve the organization's Monitoring and Event Management practice.
  • The course includes

  • Lecture Sessions: 3 days (3 hours each)
  • Solving Problems: Breakout Rooms to collaborate and solve problems.
  • Exam preparation Q&A.
  • Group Discussions: Engaging dialogues to enhance collaboration skills.
  • This course include the EXAM FEE
  • Course Schedule

    Schedule UTC+001
    Monday5:30 PM - 8:30 PM
    Tuesday5:30 PM - 8:30 PM
    Wednesday5:30 PM - 8:30 PM


    The ITIL 4 Practitioner: Monitoring and Event Management Practice module is designed for IT professionals who aim to methodically monitor services and service components, documenting, reporting, and reacting to specific changes recognized as events.

    Participants will be able to showcase their knowledge and practical application of the concepts within the ITIL 4 Monitoring and Event Management practice, at both strategic and operational levels, to fully leverage the benefits of this practice area.


    • ITIL®4 Foundation Certificate
    • Be prepared for vibrant intellectual discussion in IT Service Management (ITSM).
    • No programming experience required.
    • Open-minded IT professionals or individuals interested in ITSM.
    • Basic computer literacy and internet access.
    • Familiarity with IT terminology is helpful, but not required.
    • Desire to learn, collaborate, and improve IT service management skill.



    Samir Faraj

    4.5 (110 ratings)

    30 Courses • 525,181 students
    Highly skilled IT Service Management professional, more than 19 Years of experience in IT and extensive ITIL experience and a proven track record in implementing and managing IT services. Strong background in training and mentoring team members, with published ITIL courses on Udemy. ITIL4 Master and peopleCert accredited trainer.

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