ITIL®4 Practitioner Problem Management
The ITIL 4 Practitioner: Problem Management practice module is intended for IT professionals who want to identify, analyze, and, where appropriate and feasible, eliminate or resolve errors in the live environment.
ITIL®4 Practitioner Incident Management
The ITIL 4 Practitioner: Incident Management practice module is designed for IT professionals focused on reducing the impact of incidents and quickly restoring normal service operations. It enables individuals to apply and demonstrate their knowledge of ITIL 4 Incident Management concepts strategically and operationally, maximizing value from this practice area.
ITIL®4 Practitioner Service Request Management
The ITIL 4 Practitioner: Service Request Management Practice course is aimed at IT professionals who seek to uphold service quality by managing user-initiated, predefined service requests efficiently. Participants will learn to apply ITIL 4 concepts strategically and operationally to maximize value from the practice area.