Business & Career Development

ITIL®4 Practitioner Incident Management

ITIL®4 Practitioner Incident Management

The ITIL 4 Practitioner: Incident Management practice module is designed for IT professionals focused on reducing the impact of incidents and quickly restoring normal service operations. It enables individuals to apply and demonstrate their knowledge of ITIL 4 Incident Management concepts strategically and operationally, maximizing value from this practice area.

Department

Business & Career Development

Duration

To be confirmed

Sessions

92

Language

English

Location

Online

Time

1:00 am

Rating:

4.5 (110 ratings)

Price

£299

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Key Objectives

Manage incident resolution within the organization or tailored to specific areas like region, product, or technology.

Oversee and assess teams tasked with incident resolution.

Coordinate manual incident handling, especially for complex cases involving multiple teams.

Conduct incident reviews and drive improvements in management practices and procedures.

Utilize the ITIL Maturity Model to measure and enhance their organization’s Incident Management capabilities.

The course includes

Lecture Sessions: 3 days (3 hours each)

Solving Problems: Breakout Rooms to collaborate and solve problems.

Exam preparation Q&A.

Group Discussions: Engaging dialogues to enhance collaboration skills.

This course include the EXAM FEE

Course Schedule

Schedule UTC+001

Monday 5:30 PM - 8:30 PM
Tuesday 5:30 PM - 8:30 PM
Wednesday 5:30 PM - 8:30 PM

Schedule	UTC+001
Monday	5:30 PM - 8:30 PM
Tuesday	5:30 PM - 8:30 PM
Wednesday	5:30 PM - 8:30 PM

Description

ITIL 4 Practitioner Incident Management practice module is designed for IT professionals tasked with reducing the adverse effects of incidents and swiftly reinstating regular service operations.

Participants will showcase their mastery of the ITIL 4 Incident Management practice concepts, applying them at both strategic and operational levels to extract maximum value from this area of practice.

Requirements

ITIL®4 Foundation Certificate

Be prepared for vibrant intellectual discussion in IT Service Management (ITSM).

No programming experience required.

Open-minded IT professionals or individuals interested in ITSM.

Basic computer literacy and internet access.

Familiarity with IT terminology is helpful, but not required.

Desire to learn, collaborate, and improve IT service management skill.

Instructor(s)

Samir Faraj

4.5 (110 ratings)

30 Courses • 525,181 students

Highly skilled IT Service Management professional, more than 19 Years of experience in IT and extensive ITIL experience and a proven track record in implementing and managing IT services. Strong background in training and mentoring team members, with published ITIL courses on Udemy. ITIL4 Master and peopleCert accredited trainer.

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