Business & Career Development

ITIL®4 Practitioner Problem Management

ITIL®4 Practitioner Problem Management

The ITIL 4 Practitioner: Problem Management practice module is intended for IT professionals who want to identify, analyze, and, where appropriate and feasible, eliminate or resolve errors in the live environment.

ITIL4 Practitioner Problem Management


  • Business & Career Development


To be confirmed








1:00 am


4.5 (110 ratings)



Key Objectives

  • Enhanced reliability of IT services
  • Decreased losses and costs due to IT service unavailability or degradation
  • Achievement of service quality targets
  • Reduction in technical debt
  • More stable and predictable use of IT support resources
  • The course includes

  • Lecture Sessions: 3 days (3 hours each)
  • Solving Problems: Breakout Rooms to collaborate and solve problems.
  • Exam preparation Q&A.
  • Group Discussions: Engaging dialogues to enhance collaboration skills.
  • This course include the EXAM FEE
  • Course Schedule

    Schedule UTC+001
    Monday5:30 PM - 8:30 PM
    Tuesday5:30 PM - 8:30 PM
    Wednesday5:30 PM - 8:30 PM


    The ITIL 4 Practitioner: Problem Management practice module is meticulously crafted for IT professionals dedicated to maintaining the integrity and functionality of live environments.

    This module focuses on equipping participants with the skills and knowledge needed to effectively identify, analyze, and address errors that occur within operational systems. Where possible and necessary, the goal is to either remove these errors completely or implement fixes that restore system functionality. This course is essential for those looking to enhance their problem-solving capabilities and improve overall system reliability in real-time settings.


    • ITIL®4 Foundation Certificate
    • Be prepared for vibrant intellectual discussion in IT Service Management (ITSM).
    • No programming experience required.
    • Open-minded IT professionals or individuals interested in ITSM.
    • Basic computer literacy and internet access.
    • Familiarity with IT terminology is helpful, but not required.
    • Desire to learn, collaborate, and improve IT service management skill.



    Samir Faraj

    4.5 (110 ratings)

    30 Courses • 525,181 students
    Highly skilled IT Service Management professional, more than 19 Years of experience in IT and extensive ITIL experience and a proven track record in implementing and managing IT services. Strong background in training and mentoring team members, with published ITIL courses on Udemy. ITIL4 Master and peopleCert accredited trainer.

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