Business & Career Development

ITIL®4 Practitioner Service Request Management

ITIL®4 Practitioner Service Request Management

The ITIL 4 Practitioner: Service Request Management Practice course is aimed at IT professionals who seek to uphold service quality by managing user-initiated, predefined service requests efficiently. Participants will learn to apply ITIL 4 concepts strategically and operationally to maximize value from the practice area.

ITIL4 Practitioner Service Request Management


  • Business & Career Development


To be confirmed








1:00 am


4.5 (110 ratings)



Key Objectives

  • Manage incident resolution within the organization or tailored to specific areas like region, product, or technology.
  • Oversee and assess teams tasked with incident resolution.
  • Coordinate manual incident handling, especially for complex cases involving multiple teams.
  • Conduct incident reviews and drive improvements in management practices and procedures.
  • Utilize the ITIL Maturity Model to measure and enhance their organization’s Incident Management capabilities.
  • The course includes

  • Lecture Sessions: 3 days (3 hours each)
  • Solving Problems: Breakout Rooms to collaborate and solve problems.
  • Exam preparation Q&A.
  • Group Discussions: Engaging dialogues to enhance collaboration skills.
  • This course include the EXAM FEE
  • Course Schedule

    Schedule UTC+001
    Monday5:30 PM - 8:30 PM
    Tuesday5:30 PM - 8:30 PM
    Wednesday5:30 PM - 8:30 PM


    ITIL 4 Practitioner Service Request Management Practice course is designed for IT professionals who aim to maintain the agreed quality of service by efficiently and effectively managing all predefined, user-initiated service requests.

    Participants will showcase their knowledge and application of the principles taught in the ITIL 4 Service Request Management practice, optimizing value at both strategic and operational levels from this practice area.


    • ITIL®4 Foundation Certificate
    • Be prepared for vibrant intellectual discussion in IT Service Management (ITSM).
    • No programming experience required.
    • Open-minded IT professionals or individuals interested in ITSM.
    • Basic computer literacy and internet access.
    • Familiarity with IT terminology is helpful, but not required.
    • Desire to learn, collaborate, and improve IT service management skill.



    Samir Faraj

    4.5 (110 ratings)

    30 Courses • 525,181 students
    Highly skilled IT Service Management professional, more than 19 Years of experience in IT and extensive ITIL experience and a proven track record in implementing and managing IT services. Strong background in training and mentoring team members, with published ITIL courses on Udemy. ITIL4 Master and peopleCert accredited trainer.

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