ITIL4 Practitioner Service Desk serves as the primary interface between service providers and users. Skillful implementation and management of this practice can greatly enhance user and customer experiences, thereby boosting the success of service relationships.
The ITIL 4 Practitioner: Service Desk Practice course is designed for IT professionals aiming to certify and showcase their expertise in this particular practice area. Participants will have the opportunity to exhibit their comprehension and practical application of the ITIL 4 Service Desk principles at both strategic and operational levels, optimizing the benefits derived from this area of practice.