Delve into the detailed exploration of the creation, delivery, and support of IT products and services throughout their entire lifecycle, concentrating on the four dimensions of service management. The ITIL Specialist: Create, Deliver, and Support (CDS) course provides tailored guidance on industry best practices for service creation and delivery. Core study topics cover value streams and activities, shift-left approaches, enhancing employee satisfaction, models for procurement and suppliers, ITSM toolsets, and effective problem resolution via swarming.
This course is meticulously designed to prepare you for the ITIL Specialist: Create, Deliver, and Support (CDS) certification exam, covering all three objectives:
- Planning and building service value streams
- Utilizing ITIL practices for service creation, delivery, and support
- Managing work activities and suppliers
Who Is This Course For?
- Professionals responsible for creating, delivering, and supporting IT products and services.
Course Overview
The course provides a comprehensive perspective on the full scope of service delivery, tracing the path from concept to realization and from demand to value. It emphasizes the stages of design, build, testing, management, and support throughout the service lifecycle.
Prerequisites:
- Participants are required to have an ITIL 4 Foundation certification before enrolling in this course.